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Problem
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Cause and Remedy
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Pan/tilt, zoom (42× zoom feature), focus, click to center, preset features, or other features on the single camera page do not work.
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Your PC is not connected to the camera.
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Click your web browser’s refresh button. Confirm that the image refreshes, and then try again.
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The camera is not turned on.
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Confirm that the camera is turned on.
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Many users are operating the camera simultaneously.
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Wait for a while, then try again.
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The pan or tilt range has reached its end.
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When [Left End], [Right End], [Up End], or [Down End] is displayed at the top of the operation bar, the lens can not be moved any further in that direction.
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The zoom range has reached its end.
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When [Tele End] or [Wide End] is displayed at the top of the operation bar, the lens cannot zoom in or out any further.
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The focus range has reached its end.
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When [Near End] or [Far End] is displayed at the top of the operation bar, the focal length cannot be shortened or extended any further.
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The pan or tilt range has been restricted by the administrator.
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Adjust the pan or tilt range settings (see 1.2.1 Using the Operation Bar in the Operating Instructions).
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The desired feature button or selector is not displayed in the operation bar.
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The desired features have been disabled for the general user or for guest users.
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Refer to the Operating Instructions and change the feature access level for the general user (see Creating or modifying a general user account) or for guest users (see Changing the features available to guest users) to allow access to the desired features.
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