12.1 Proxy Server Settings
A proxy server is used to protect computers when connecting to the Internet. If your computer network uses a proxy server (many corporate networks do; most home networks do not) and you are accessing the camera from a PC connected to the same LAN as the camera, you may experience the following issues.
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Camera cannot be accessed
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Slow image refresh rate
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Camera images cannot be seen
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Audio features (BB-HCM581A only) cannot be used
If your network uses a proxy server, we recommend setting your web browser to bypass the proxy server when accessing the camera from a PC connected to the same LAN as the camera.
Note
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Consult your Internet Service Provider or network administrator to find out if your network uses a proxy server and consult your network administrator before changing your PC’s proxy server settings.
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The video and audio features (BB-HCM581A only) cannot be used when the camera is accessed through a proxy server requiring authentication.
How to bypass the proxy server when accessing the camera
1.
Start Internet Explorer.
2.
From the [Tools] menu, select [Internet Options...].
3.
Click the [Connections] tab, then click [LAN Settings...].
4.
If there is a check next to [Use a proxy server for your LAN], click [Advanced...].
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If there is no check next to [Use a proxy server for your LAN], click [Cancel]. You do not need to change any settings.
5.
Enter the camera’s IP address in the field under [Do not use proxy server for addresses beginning with:].