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Problem
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Cause and Remedy
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The camera cannot be accessed in wireless mode, or the camera’s indicator does not light in green when the camera is in wireless mode.
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The camera’s wireless settings do not match the settings of your wireless router.
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Confirm that the camera’s wireless settings match the settings of your wireless router.
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The wireless signal between the router and camera is weak.
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Confirm the quality of the wireless communication between the camera and the wireless router (see 8.2 Confirming Wireless Status (BL-C121 Only) in the Operating Instructions). If the signal is weak, change the location of the camera or router, and confirm that there are no obstacles between them.
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Your router’s MAC address filtering feature is not configured to allow the camera to access the router.
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If your wireless router uses MAC address filtering, enter the MAC address of the camera and the MAC address of the camera’s wireless module when setting your wireless router’s MAC address filtering feature. You can confirm the camera’s MAC address on the [Status] page (see 8.1 Confirming Camera Status in the Operating Instructions) and the MAC address of the wireless module on the [Wireless Status] page (see 8.2 Confirming Wireless Status (BL-C121 Only) in the Operating Instructions).
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Wireless communication is unstable.
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The channel used for wireless communication is the same as another nearby wireless network.
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Try changing the wireless communication channel of the camera and the router.
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Another wireless device may be causing interference, or the camera and your wireless router are too far from each other.
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Temporarily disable other wireless devices to identify the source of the interference.
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Confirm the quality of the wireless communication between the camera and the wireless router (see 8.2 Confirming Wireless Status (BL-C121 Only) in the Operating Instructions). If the signal is weak, change the location of the camera or router, and confirm that there are no obstacles between them.
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BL-C121A only: When using a Panasonic BB-HGW700A Network Camera Control Unit, the camera cannot be accessed in wireless mode.
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The BB-HGW700A is configured to use WPA-PSK (TKIP) or WPA2-PSK (AES) encryption.
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The camera’s wireless settings are not configured automatically when the BB-HGW700A is configured to use WPA-PSK (TKIP) or WPA2-PSK (AES) encryption. Configure the camera manually to match the wireless settings of the BB-HGW700A.
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