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Problem
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Cause and Remedy
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|---|---|
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The talk button is gray or is not displayed.
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•
The [Output] setting is set to [Disable] on the [Audio] page.
→
Set it to [Enable] (see 5.5 Changing Audio Settings (BB-HCM581 Only) in the Operating Instructions).
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•
The talk feature is disabled for the general user’s account or for guest users.
→
Refer to the Operating Instructions and change the feature access level for the general user (see Creating or modifying a general user account) or for guest users (see Changing the features available to guest users) to allow access to the desired feature.
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•
Your web browser is accessing a proxy server.
→
Set your web browser to bypass the proxy server when accessing the camera from a PC on the same LAN (see 12.1 Proxy Server Settings in the Operating Instructions).
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•
Many users are accessing the camera.
→
If many users are accessing the camera simultaneously, the audio buttons may not be available. Wait for a while and try again.
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The listen button is gray or is not displayed.
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•
The [Input] setting is set to [Disable] on the [Audio] page.
→
Set it to [Enable] (see 5.5 Changing Audio Settings (BB-HCM581 Only) in the Operating Instructions).
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|
•
The listen feature is disabled for the general user’s account or for guest users.
→
Refer to the Operating Instructions and change the feature access level for the general user (see Creating or modifying a general user account) or for guest users (see Changing the features available to guest users) to allow access to the desired feature.
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•
Many users are accessing the camera.
→
If many users are accessing the camera simultaneously, the audio buttons may not be available. Wait for a while and try again.
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Audio cannot be heard through the speaker connected to the camera.
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•
The talk button is turned off (
).→
Click the talk button again to turn on to talk (
). |
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•
The PC’s microphone is not selected as the audio input device.
→
Open the PC’s control panel and select the microphone as the audio input device.
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•
The PC’s microphone is muted.
→
Open the PC’s control panel and unmute the microphone.
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•
The speaker is not connected to the camera properly.
→
Refer to the Installation Guide and confirm that the speaker is connected properly.
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•
The speaker is not a powered speaker.
→
The camera’s audio output is line level, therefore the audio output must be amplified. Use a powered speaker or connect an amplifier to the speaker.
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•
The talk button has changed from
to .→
The [PC Audio Input Timeout] setting on the [Audio] page is automatically turning the talk feature off. Change the setting if necessary (see 5.5 Changing Audio Settings (BB-HCM581 Only) in the Operating Instructions).
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•
The speaker is turned off or its volume is set too low.
→
Confirm that the speaker is turned on and that its volume is turned up.
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•
Audio output is disabled.
→
Confirm that the [Output] setting is set to [Enable] on the [Audio] page.
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Audio cannot be heard on the computer.
|
•
The camera’s listen button is muted (
).→
Click the listen button again to turn off the mute (
). |
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•
The camera’s volume is turned down.
→
Adjust the camera’s volume slider.
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•
The PC’s volume is turned down or muted.
→
Adjust the PC’s volume.
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•
The external microphone is not connected to the camera properly.
→
Refer to the Installation Guide and confirm that the external microphone is connected properly.
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Noise or feedback is heard.
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•
The audio heard from your PC is being picked up by the camera’s microphone and is causing feedback.
→
Mute the audio for a moment, turn the volume down, then unmute the audio.
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•
The audio plugs of the audio device (microphone, speaker, etc.) are dirty or are not connected firmly.
→
Make sure the audio plugs are clean and connected firmly.
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The audio is interrupted.
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•
Too many applications are being run on the PC.
→
Close any unnecessary applications on your PC.
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•
The amount of bandwidth that the camera is allowed to use is set too high.
→
Adjust the [Max. Bandwidth Usage] setting (see 5.1.1 Network (IPv4) Settings or 11.3 Configuring Your Camera for IPv6 in the Operating Instructions).
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•
The [Mute during Pan/Tilt] setting is set to [Enable] on the [Audio] page.
→
If set to [Enable], the camera audio is automatically muted whenever the camera is panning or tilting. As a result, the audio may sound interrupted.
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•
The sound being picked up by the microphone is too quiet.
→
Set the microphone sensitivity to [Maximum] (see 5.5 Changing Audio Settings (BB-HCM581 Only) in the Operating Instructions).
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