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Problem
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Cause and Remedy
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The indicator lights or flashes orange.
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The LAN cable is not connected.
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Make sure the LAN cable is connected properly.
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Your hub or router is not working.
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Confirm that the hub and router are turned on and working properly.
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The indicator continues flashing orange.
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The camera’s firmware is being updated.
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If you access the camera from a web browser, the [Update Firmware] page will be displayed. Update the firmware (see 8.5 Updating the Camera’s Firmware in the Operating Instructions). If you fail to update the firmware, see 1.10 Miscellaneous Issues.
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The indicator continues flashing orange (2-second interval).
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The router on your network is turned off.
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Turn the router on, and wait for the indicator to turn green.
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An error occurred while setting up port forwarding by UPnP™.
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Refer to the Setup Guide and set up the camera again by selecting [Automatic Setup] in the Setup Program.
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The indicator continues flashing green.
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The camera did not receive an IP address from the DHCP server or from the router’s DHCP feature.
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When setting [Automatic Setup] or [DHCP], the camera may not receive an IP address due to network failures. For more information, consult your ISP or network administrator.
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The indicator does not light.
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The camera may not be receiving power.
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Confirm that the AC adaptor is connected to the power outlet and that the correct AC adaptor is being used (order no. PQLV206Y for BL-C140A/BL-C160A, order no. PQLV216CE1Z for BL-C140CE/BL-C140E/BL-C160CE/BL-C160E).
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A network device (hub, router, etc.) is connected between the camera and the power transfer unit.
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The camera receives power over the LAN cable from the power transfer unit. Do not connect other network devices between the camera and the power transfer unit.
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The indicator is disabled.
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Confirm the [Indicator Control] setting (see 7.4 Changing the Indicator Display in the Operating Instructions).
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The camera may be malfunctioning.
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If you cannot access the camera, the camera may be malfunctioning. Contact an authorized service center.
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The indicator continues flashing red.
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The camera may be malfunctioning.
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Contact an authorized service center.
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