1.10 Audio Issues
Problem
Cause and Remedy
The listen button is gray, or the audio buttons are not displayed.
The [Input] setting is set to [Disable] on the [Audio] page.
Set it to [Enable] (see 5.6 Changing Audio Settings in the Operating Instructions).
The listen feature is disabled for the general user’s account or for guest users.
Refer to the Operating Instructions and change the feature access level for the general user (see Creating or modifying a general user account) or for guest users (see Changing the features available to guest users) to allow access to the desired feature.
Many users are accessing the camera.
If many users are accessing the camera simultaneously, the audio buttons may not be available. Wait for a while and try again.
Audio cannot be heard on the computer.
The camera’s listen button is muted ().
Click the listen button again to turn off the mute ().
The camera’s volume is turned down.
Adjust the camera’s volume slider.
The PC’s volume is turned down or muted.
Adjust the PC’s volume.
Noise or feedback is heard.
The audio heard from your PC is being picked up by the camera’s microphone and is causing feedback.
Mute the audio for a moment, turn the volume down, then unmute the audio.
The audio is interrupted.
Too many applications are being run on the PC.
Close any unnecessary applications on your PC.
The amount of bandwidth that the camera is allowed to use is set too high.
Adjust the [Max. Bandwidth Usage] setting (see 5.1.1 Network (IPv4) Settings or 10.3 Configuring Your Camera for IPv6 in the Operating Instructions).
The [Mute during Pan/Tilt] setting is set to [Enable] on the [Audio] page.
If set to [Enable], the camera audio is automatically muted whenever the camera is panning or tilting. As a result, the audio may sound interrupted.
The sound being picked up by the microphone is too quiet.
Set the microphone sensitivity to [Maximum] (see 5.6 Changing Audio Settings in the Operating Instructions).