1.2 Viewing Live Camera Images
2.
Click the [Single] tab.
The single camera page (JPEG)
G.
Full-screen button (click to view the image in 4:3 full-screen mode; click

to return to normal mode)
J.
Camera image (click an area of the camera image to use the click to center feature (see
Click to center), or use your mouse to use the digital zoom feature (see
1.2.5 Zooming) when displaying MJPEG or MPEG-4 images)
M.
Displays [IPv4] or [IPv6] depending on the camera’s network configuration
The single camera page (MPEG-4)
MPEG-4 images can be viewed by selecting [MPEG-4] under the refresh rate selector on the single camera page.
Note
•
The first time you select MPEG-4 as the refresh rate, a license agreement is displayed. If you agree to the terms of the license, select [I accept the License agreement], then click [OK]. You will then be prompted to install the viewer program (ActiveX Controls).
F.
Camera image (click an area of the camera image to use the click to center feature (see
Click to center), or use your mouse to use the digital zoom feature (see
1.2.5 Zooming) when displaying MJPEG or MPEG-4 images)
G.
Full-screen button (click to view the image in 4:3 full-screen mode; click

to return to normal mode)
M.
Displays [IPv4] or [IPv6] depending on the camera’s network configuration
Note
Image display
•
Screen content varies by model number.
•
If the camera image is not displayed immediately or correctly, click your web browser’s refresh button to display the latest camera image.
•
The image refresh rate may vary depending on network conditions, PC performance, the number of people accessing the camera, and the type of objects being viewed.
•
When the camera is in a dark environment, color night view mode (if enabled; see
5.6 Changing Basic Camera Settings) automatically brightens the image, however the image refresh rate may decrease (i.e., images may appear choppy) and overall image quality may decrease (i.e., images may appear grainy).
•
When the camera is in a dark environment, white or colored dots or horizontal lines may be displayed in the camera image. This is a characteristic of the camera’s image sensor, and is not a malfunction.
•
A gray screen is displayed instead of the camera image in the following situations:
–
Too many users are accessing the camera. When the maximum number of accesses has been exceeded (refer to the tables in
1.4 Maximum Number of Viewing Sessions), additional users will see a gray screen, and [The maximum number of accesses has been exceeded.] will be displayed under the camera image. Click your web browser’s refresh button periodically until you are allowed to view video images, or use the [Refresh Rate] selector to select to view still images.
–
The camera is configured to not display images at this time of day (see
7.3 Specifying Operation Times). [The operation time has ended.] will be displayed under the camera image. If viewing MPEG-4 images, the last image displayed before the operation time ended is displayed for about 20 seconds before the screen turns gray.
Related settings
•
The default settings for [Refresh Rate], [Resolution], and [Image Quality] that are used each time the single camera page is accessed can be changed (see
7.1 Changing Image Display Settings).
•
Using the [Refresh Rate] selector in the operation bar, you can select whether video images (MJPEG or MPEG-4) are displayed, or still images that are refreshed periodically (3 seconds, 5 seconds, etc.) are displayed.
BL-C121 only
•
If using the camera in wireless mode, camera images will stop refreshing if there is a disturbance in the wireless signal. If you experience difficulty when accessing the camera in wireless mode, refer to the
1.4 Wireless Connection Issues (BL-C121 Only) in the Troubleshooting Guide.
ActiveX dialog for Windows® XP Service Pack 2 or later
To view video images (i.e., MPEG-4 and MJPEG images) or use the camera’s audio features, the corresponding viewer program (ActiveX Controls) must be installed on your PC. Follow the steps below to install ActiveX Control when using Windows XP Service Pack 2 or later.
1.
When the ActiveX Control message is displayed in Internet Explorer®, click the message and select [Install ActiveX Control...].
ActiveX dialog for Windows Vista®
To view video images (i.e., MPEG-4 and MJPEG images), the corresponding viewer program (ActiveX Controls) must be installed on your PC. Follow the steps below to install ActiveX Control when using Windows Vista.
Installing for MJPEG
1.
When the ActiveX Control message is displayed in Internet Explorer, click the message and select [Install ActiveX Control...].
Installing for MPEG-4
1.
When the pop-up block message is displayed in Internet Explorer, click the message and select [Temporarily Allow Pop-ups].
2.
When a license agreement is displayed and you agree to the terms of the license, select [I accept the License agreement], then click [OK].
3.
When the ActiveX Control message is displayed in Internet Explorer, click the message and select [Install ActiveX Control...].
Security Warning dialog (for Windows 2000)
To view video images (i.e., MPEG-4 and MJPEG images) or use the camera’s audio features, the corresponding viewer program (ActiveX Controls) must be installed on your PC. If ActiveX Controls need to be installed on your PC, the [Security Warning] dialog will be displayed when trying to view video images (MPEG-4 or MJPEG) for the first time. You can install ActiveX Controls by clicking [Yes] when the following dialog is displayed, however, you must be logged into your PC as a user with Administrator privileges.
If you cannot install ActiveX Controls, or if you cannot see video (MPEG-4 or MJPEG) images in Internet Explorer
Confirm the following Internet Explorer settings.
1.
Click [Tools]→[Internet Options...]→[Security] tab and click [Custom level...] on the web browser.
2.
Under [Download signed ActiveX controls], select [Prompt].
3.
Under [Run ActiveX controls and plug-ins], select [Enable].
1.
After downloading the ActiveX Controls installer or inserting the CD-ROM in your PC, restart the PC.
2.
Confirm that Internet Explorer is closed.
3.
Double-click the downloaded ActiveX Controls installer, or open the [ocx] folder on the CD-ROM, then open the [MPEG-4] or [MJPEG] folder on the CD-ROM and double-click [install.bat].
Note
•
When using Windows Vista, you must be logged into your PC as a user with Administrator privileges. For more information, open the [ocx] folder on the CD-ROM, then open the [MPEG-4] or [MJPEG] folder on the CD-ROM and double-click [ReadmeEng.txt].
•
After installing or enabling ActiveX Controls, you may need to wait a moment before camera images are displayed.
•
If your computer or your network uses a firewall for security purposes, the firewall may prevent video images from being displayed. In this case, you can use the [Refresh Rate] selector to select to view still images. If you want to view video images, consult your network administrator.
•
If your browser’s pop-up blocker is enabled, you may not be able to install the MPEG-4 viewer program (ActiveX Controls), and therefore you will not be able to view MPEG-4 images. Disable your browser’s pop-up blocker and try to view MPEG-4 images again.