1.6 Operation Bar Issues
Problem
Cause and Remedy
Pan/tilt, zoom (4.6× zoom feature), click to center, preset features, or other features on the single camera page do not work.
Your PC is not connected to the camera.
Click your web browser’s refresh button. Confirm that the image refreshes, and then try again.
The camera is not turned on.
Confirm that the camera is turned on.
Many users are operating the camera simultaneously.
Wait for a while, then try again.
The pan or tilt range has reached its end.
When [Left End], [Right End], [Up End], or [Down End] is displayed at the top of the operation bar, the lens can not be moved any further in that direction.
The zoom range has reached its end.
When [Tele End] or [Wide End] is displayed at the top of the operation bar, the lens cannot zoom in or out any further.
The pan or tilt range has been restricted by the administrator.
Adjust the pan or tilt range settings (see 1.2.1 Using the Operation Bar in the Operating Instructions).
The desired feature button or selector is not displayed in the operation bar.
The desired features have been disabled for the general user or for guest users.
Refer to the Operating Instructions and change the feature access level for the general user (see Creating or modifying a general user account) or for guest users (see Changing the features available to guest users) to allow access to the desired features.