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Problem
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Cause and Remedy
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The camera does not transfer buffered images.
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Errors have occurred on the way to the E-mail, FTP, or HTTP server.
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Refer to the [Protocol] column on the [Status] page (see 9.1 Confirming Camera Status in the Operating Instructions), and check if errors are displayed.
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The [Default Gateway] or DNS server address settings may be wrong.
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Consult your ISP or network administrator, and assign the correct settings (see 5.1.1 Network (IPv4) Settings in the Operating Instructions).
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The login ID or password entered for E-mail, FTP, or HTTP transferring is incorrect.
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Confirm that the correct settings are entered.
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When transferring images by HTTP, the camera does not support the response received from the HTTP server, such as “100 Continue”, “302 Moved”, etc.
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Consult the HTTP server administrator. The camera supports only “2xx” responses, such as “201 Created”.
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Buffered images are not received by mobile phone E-mail.
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The image resolution of the transferred file is too large.
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Set the resolution to 192 × 144 and the image quality to [Favor Motion]. Some mobile phones do not support 320 × 240 resolution.
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Images are buffered or transferred at a slow rate. The camera transfers old images.
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The camera is configured to buffer or transfer images too quickly (i.e., too many images in a short time).
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When configuring the trigger, set the [Image Buffer Frequency] to buffer or transfer images at a slower rate (see 2.1 Configuring a Timer Trigger or 2.2 Configuring an Alarm or Motion Detection Trigger in the Operating Instructions).
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Buffered MPEG-4 images are not displayed and an “X” is displayed.
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Windows Media® Player is not installed.
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Install Windows Media Player.
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Windows Media Player is not properly configured.
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Start Windows Media Player and configure the initial settings.
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The Windows software used by Windows Media Player are out-of-date.
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Use [Windows Update] to update the software.
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BB-HCM581 only: The G.726 audio codec is not installed.
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Click the link displayed below the MPEG-4 buffered image area (http://panasonic.net/pcc/support/netwkcam/support/info.html). Follow the on-screen instructions and install the codec.
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BB-HCM581 only: The audio is interrupted.
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Multiple triggers are configured to buffer MPEG-4 videos.
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This is normal. If multiple triggers are configured to buffer MPEG-4 videos, audio may be interrupted as a result.
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