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Problem
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Cause and Remedy
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The indicator lights or flashes orange.
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The LAN cable is not connected.
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Make sure the LAN cable is connected properly.
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Your hub or router is not working.
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Confirm that the hub and router are turned on and working properly.
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BL-C121 only: The switch on the side of the camera is set to WIRELESS when trying to connect in wired mode, or the switch is set to WIRED when trying to connect in wireless mode.
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Set the switch to the corresponding mode.
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BL-C121 only: The camera’s wireless settings do not match the settings of your wireless router.
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Confirm that the camera’s wireless settings match the settings of your wireless router.
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The indicator continues flashing orange.
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The camera’s firmware is being updated.
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If you access the camera from a web browser, the [Update Firmware] page will be displayed. Update the firmware (see 8.6 Updating the Camera’s Firmware in the Operating Instructions). If you fail to update the firmware, see 1.10 Miscellaneous Issues.
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The indicator continues flashing orange (2-second interval).
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The router on your network is turned off.
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Turn the router on, and wait for the indicator to turn green.
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An error occurred while setting up port forwarding by UPnP™.
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Refer to the Setup Guide and set up the camera again by selecting [Automatic Setup] in the Setup Program.
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The indicator continues flashing green.
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The camera did not receive an IP address from the DHCP server or from the router’s DHCP feature.
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When setting [Automatic Setup] or [DHCP], the camera may not receive an IP address due to network failures. For more information, consult your ISP or network administrator.
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The indicator does not light.
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The camera may not be receiving power.
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Confirm that the AC adaptor is connected to the power outlet and that the correct AC adaptor is being used (order no. PQLV206Y for BL-C101A/BL-C121A, order no. PQLV216CE1Z for BL-C101CE/BL-C101E/BL-C121CE/BL-C121E).
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A network device (hub, router, etc.) is connected between the camera and the power transfer unit.
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The camera receives power over the LAN cable from the power transfer unit. Do not connect other network devices between the camera and the power transfer unit.
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The indicator is disabled.
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Confirm the [Indicator Control] setting (see 7.5 Changing the Indicator Display in the Operating Instructions).
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The camera may be malfunctioning.
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If you cannot access the camera, the camera may be malfunctioning. Contact an authorized service center.
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The indicator continues flashing red.
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The camera may be malfunctioning.
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Contact an authorized service center.
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