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Problem
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Cause and Remedy
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Only half of the image is displayed.
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Your web browser is out of date.
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Upgrade to Internet Explorer 6.0 or later.
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The camera image is not displayed.
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The appropriate viewer programs (ActiveX® Controls) are not installed.
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Viewer programs must be installed in order to display video. See the information regarding security dialogs and ActiveX Controls in 1.2 Viewing Live Camera Images in the Operating Instructions.
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The network is congested.
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Camera access may be affected by network traffic. Wait for a while and try again.
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Your web browser is accessing a proxy server.
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Set your web browser to bypass the proxy server when accessing the camera from a PC on the same LAN (see 12.1 Proxy Server Settings in the Operating Instructions).
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A gray screen is displayed.
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Too many users are viewing live video from the camera.
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The camera allows up to 30 users to view MJPEG images (live images and buffered images) simultaneously, and allows 10 users to view MPEG-4 images (live images and buffered images) simultaneously. Additional users will see a gray screen, and [The maximum number of accesses has been exceeded.] will be displayed. Click your web browser’s refresh button periodically until you are allowed to view video images, or use the [Refresh Rate] selector to select to view still images.
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The camera is not available on this day or at this time according to the [Operation Time] setting.
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A gray screen is displayed when the camera is outside the operation time. This is normal.
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Video changes to still images.
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The length of time that video can be displayed has been limited for general users or guest users.
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You can change the amount of time that video can be displayed before switching to still images (see Creating or modifying a general user account or Changing the features available to guest users in the Operating Instructions).
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The image is out of focus.
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The lens has dust, dirt, fingerprints, or moisture on it.
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Clean the lens with lens cleaning paper (see 14.1 Cleaning the Camera in the Operating Instructions).
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The object is too close to the camera.
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Adjust the zoom using the 42× zoom feature. If the object is still out of focus, locate the object at least 1 m (3 feet 3 inches) away from the camera, or set the [Automatic Focus Range] setting to [Macro] (see 5.4 Changing Basic Camera Settings in the Operating Instructions).
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The camera is set to focus manually.
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Activate the automatic focus feature, or adjust the focus manually until the image is in focus (see 1.2.7 Automatic and Manual Focusing in the Operating Instructions).
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Manual focusing was used when registering a preset.
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Modify the preset (see 1.2.9 Registering and Changing Presets in the Operating Instructions). Adjust the focus as necessary or set automatic focusing when modifying the preset.
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Some objects are difficult to focus on when using auto focus.
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If the camera does not automatically focus as desired, click
again to adjust the focus. If the image is still out of focus, click or , repeatedly if necessary, until the object is in focus. |
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The [Automatic Focus Range] setting is incorrect for the object you are viewing.
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Adjust the [Automatic Focus Range] setting (see 5.4 Changing Basic Camera Settings in the Operating Instructions). When positioning the camera in front of a window to view objects on the other side of the window, or to view objects that are further than 1 m (3 feet 3 inches) of the camera, set the [Automatic Focus Range] setting to [Normal]. When positioning the camera within 1 m (3 feet 3 inches) of the object you wish to view, set the [Automatic Focus Range] setting to [Macro].
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The color of the image is strange.
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The [White Balance] setting is not appropriate for the image being viewed.
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Adjust the [White Balance] setting in the operation bar (see 1.2.1 Using the Operation Bar in the Operating Instructions).
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Your PC’s color display setting is lower than 16-bit.
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Set the PC to display colors at 16-bit quality or higher.
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The image has flicker noise in it.
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The object is dark.
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Make the area around the camera brighter.
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Change the object or adjust the [Brightness] setting in the operation bar (see 1.2.1 Using the Operation Bar in the Operating Instructions).
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The [AC Power Source Frequency] setting is incorrect.
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Change the setting to [Auto] (see 5.4 Changing Basic Camera Settings in the Operating Instructions). If the issue still persists, change the setting to match the frequency of your power source.
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The shutter speed is too fast.
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When the shutter speed is faster, flicker noise may be seen depending on the light source. This is not a malfunction. Reduce the shutter speed if necessary (see 5.4 Changing Basic Camera Settings in the Operating Instructions).
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An old image is displayed.
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Your web browser’s temporary files setting is causing old images to be displayed.
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Change your web browser’s temporary files setting (see 12.3 Changing the [Temporary Internet files] Setting in the Operating Instructions).
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The image refreshes very slowly.
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In general, the image refresh rate may vary depending on network conditions, PC performance, the number of people accessing the camera, and the type of object being viewed.
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Many users are accessing the camera.
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If many users are accessing the camera simultaneously, the image refresh rate decreases.
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You are not using an Ethernet switching hub.
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If you view multiple cameras on the [Multi] page, image refresh rate may improve by connecting the cameras to an Ethernet switching hub.
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The amount of bandwidth that the camera is allowed to use is set too low.
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Adjust the [Max. Bandwidth Usage] setting (see 5.1.1 Network (IPv4) Settings or 11.3 Configuring Your Camera for IPv6 in the Operating Instructions).
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The camera is in color night view mode.
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The image refresh rate decreases when color night view mode is activated. Make the area around the camera brighter.
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When viewing multiple cameras on the [Multi] page, too much data is being sent over the network.
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If you do not have enough bandwidth, the refresh rate may decrease. Reduce the image resolution or the number of cameras being displayed. As a general guideline, about 3 to 4 Mbps of bandwidth are required to display 4 camera images on the [Multi] page.
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The image has not been refreshed.
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Click your web browser’s refresh button.
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[Analog Video Output] is set to [Enable].
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When [Analog Video Output] is set to [Enable], frame rate will decrease. Set [Analog Video Output] to [Disable] (see 5.4 Changing Basic Camera Settings in the Operating Instructions).
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MPEG-4 images are not displayed and an “X” is displayed in the image area.
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The viewer program (ActiveX Controls) required for displaying MPEG-4 images is not installed.
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Select [MPEG-4] as the refresh rate on the single camera page, and install the viewer program following the on-screen instructions. If you cannot install the program, download the program from the Panasonic Network Camera website (http://panasonic.net/pcc/support/netwkcam/support/info.html).
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Your browser’s pop-up blocker prevented the MPEG-4 viewer program (ActiveX Controls) from being installed.
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Disable your browser’s pop-up blocker and try to view MPEG-4 images again (see 1.2 Viewing Live Camera Images in the Operating Instructions).
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MPEG-4 images are not displayed.
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The streaming method is set to [Unicast].
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Unicast streaming is not possible when viewing camera images over the Internet, and may not be possible when viewing camera images on certain local networks. Set the streaming method to [HTTP].
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The streaming method is set to [Multicast].
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Multicast streaming is not possible when viewing camera images over the Internet, and may not be possible when viewing camera images on certain local networks. Select [Auto], [Unicast] or [HTTP] as the streaming method.
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Consult your Internet Service Provider (ISP) or network administrator regarding multicasting.
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Your web browser is accessing a proxy server.
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Certain proxy servers do not allow MPEG-4 streaming. Set the refresh rate to [MJPEG].
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MPEG-4 images break up or are not displayed properly.
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The maximum setting for [MPEG-4 Bit Rate] exceeds the bandwidth of the network connection.
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Reduce the maximum setting for [MPEG-4 Bit Rate] (see 5.6 Changing Video Streaming Settings in the Operating Instructions) and try again.
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The streaming method is set to [Unicast].
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Data packets are being lost. Select [HTTP] as the streaming method.
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The PC’s specifications do not meet the requirements, or the PC’s video card is weak.
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Refer to the Important Information and use a PC that meets the specifications noted.
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User a higher-performance video card.
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MPEG-4 videos appear choppy.
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The maximum setting for [MPEG-4 Bit Rate] is too high.
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Reduce the maximum setting for [MPEG-4 Bit Rate] (see 5.6 Changing Video Streaming Settings in the Operating Instructions).
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Image quality is poor when viewing MPEG-4 images.
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The network’s bandwidth is too narrow.
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Reduce the maximum setting for [MPEG-4 Bit Rate] (see 5.6 Changing Video Streaming Settings in the Operating Instructions) and try again.
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Reduce the setting for [MPEG-4 Max. Frame Rate] (see 5.6 Changing Video Streaming Settings in the Operating Instructions) and try again.
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Access the camera from a network with greater bandwidth.
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Frame rate is slow or video is interrupted when viewing MPEG-4 images.
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A user with a low bandwidth connection is viewing MPEG-4 images.
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If a user with a low bandwidth connection or if many users are viewing images using unicast streaming, frame rate will decrease and image quality may be affected for all users viewing MPEG-4 images. Increase the minimum setting for [MPEG-4 Bit Rate] (see 5.6 Changing Video Streaming Settings in the Operating Instructions) and try again.
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Many users are viewing MPEG-4 images, or users are viewing MPEG-4 images at different image resolutions.
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If many users are viewing MPEG-4 images, or if users are viewing MPEG-4 images at different image resolutions, frame rate and image quality may decrease.
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The camera is configured to buffer images in MPEG-4 format.
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When the camera is configured to buffer images in MPEG-4 format, frame rate will decrease when viewing MPEG-4 images on the single camera and multi camera pages.
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The maximum frame rate displayed when viewing MPEG-4 images is low.
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The PC’s specifications do not meet the requirements, or the PC’s video card is weak.
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Refer to the Important Information and use a PC that meets the specifications noted.
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Use a higher-performance video card.
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