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Problem
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Cause and Remedy
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|---|---|
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The listen button is gray, or the audio buttons are not displayed.
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•
The [Input] setting is set to [Disable] on the [Audio] page.
→
Set it to [Enable] (see 5.7 Changing Audio Settings in the Operating Instructions).
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•
The listen feature is disabled for the general user’s account or for guest users.
→
Refer to the Operating Instructions and change the feature access level for the general user (see Creating or modifying a general user account) or for guest users (see Changing the features available to guest users) to allow access to the desired feature.
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•
Many users are accessing the camera.
→
If many users are accessing the camera simultaneously, the audio buttons may not be available. Wait for a while and try again.
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Audio cannot be heard on the computer.
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•
The camera’s listen button is muted (
).→
Click the listen button again to turn off the mute (
). |
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•
The camera’s volume is turned down.
→
Adjust the camera’s volume slider.
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•
The PC’s volume is turned down or muted.
→
Adjust the PC’s volume.
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Noise or feedback is heard.
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The audio heard from your PC is being picked up by the camera’s microphone and is causing feedback.
→
Mute the audio for a moment, turn the volume down, then unmute the audio.
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The audio is interrupted.
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•
Too many applications are being run on the PC.
→
Close any unnecessary applications on your PC.
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•
The amount of bandwidth that the camera is allowed to use is set too high.
→
Adjust the [Max. Bandwidth Usage] setting (see 5.1.1 Network (IPv4) Settings or 10.3 Configuring Your Camera for IPv6 in the Operating Instructions).
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The sound being picked up by the microphone is too quiet.
→
Set the microphone sensitivity to [Maximum] (see 5.7 Changing Audio Settings in the Operating Instructions).
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