|
Problem
|
Cause and Remedy
|
|---|---|
|
Only half of the image is displayed.
|
•
Your web browser is out of date.
→
Upgrade to Internet Explorer 6.0 or later.
|
|
The camera image is not displayed.
|
•
The appropriate viewer programs (ActiveX® Controls) are not installed.
→
Viewer programs must be installed in order to display video. See the information regarding security dialogs and ActiveX Controls in 1.2 Viewing Live Camera Images in the Operating Instructions.
|
|
•
The network is congested.
→
Camera access may be affected by network traffic. Wait for a while and try again.
|
|
|
•
Your web browser is accessing a proxy server.
→
Set your web browser to bypass the proxy server when accessing the camera from a PC on the same LAN (see 11.1 Proxy Server Settings in the Operating Instructions).
|
|
|
A gray screen is displayed.
|
•
The camera is in privacy mode.
→
To turn off privacy mode, press the PRIVACY button on the front of the camera and click your web browser’s refresh button, or access the camera as the administrator and turn off privacy mode.
|
|
•
Too many users are viewing live video from the camera.
→
The camera allows up to 30 users to view video images and buffered images simultaneously. (10 users when viewing MPEG-4 images.) Additional users will see a gray screen, and [The maximum number of accesses has been exceeded.] will be displayed. Click your web browser’s refresh button periodically until you are allowed to view video images, or use the [Refresh Rate] selector to select to view still images.
|
|
|
•
The camera is not available on this day or at this time according to the [Operation Time] setting.
→
A gray screen is displayed when the camera is outside the operation time. This is normal.
|
|
|
Video changes to still images.
|
•
The length of time that video can be displayed has been limited for general users or guest users.
→
You can change the amount of time that video can be displayed before switching to still images (see Creating or modifying a general user account or Changing the features available to guest users in the Operating Instructions).
|
|
The image is out of focus.
|
•
The lens is dirty.
→
Clean the lens with a cotton swab (see Cleaning the lens in the Operating Instructions).
|
|
•
The object is too close to the camera.
→
Locate the object at least 0.3 m away from the camera.
|
|
|
The color of the image is strange.
|
•
The [White Balance] setting is not appropriate for the image being viewed.
→
Adjust the [White Balance] setting in the operation bar (see 1.2.1 Using the Operation Bar in the Operating Instructions).
|
|
•
Your PC’s color display setting is lower than 16-bit.
→
Set the PC to display colors at 16-bit quality or higher.
|
|
|
The image has flicker noise in it.
|
•
The object is dark.
→
Make the area around the camera brighter.
→
Change the object or adjust the [Brightness] setting in the operation bar (see 1.2.1 Using the Operation Bar in the Operating Instructions).
|
|
•
The [AC Power Source Frequency] setting is incorrect.
→
Change the setting to [Auto] (see 5.5 Changing Basic Camera Settings in the Operating Instructions). If the issue still persists, change the setting to match the frequency of your power source.
|
|
|
•
The shutter speed is too fast.
→
When the shutter speed is faster, flicker noise may be seen depending on the light source. This is not a malfunction. Reduce the shutter speed if necessary (see 5.5 Changing Basic Camera Settings in the Operating Instructions).
→
Enable color night view mode (see 5.5 Changing Basic Camera Settings in the Operating Instructions).
|
|
|
An old image is displayed.
|
•
Your web browser’s temporary files setting is causing old images to be displayed.
→
Change your web browser’s temporary files setting (see 11.3 Changing the [Temporary Internet files] Setting in the Operating Instructions).
|
|
The image refreshes very slowly.
|
•
In general, the image refresh rate may vary depending on network conditions, PC performance, the number of people accessing the camera, and the type of object being viewed.
|
|
•
Many users are accessing the camera.
→
If many users are accessing the camera simultaneously, the image refresh rate decreases.
|
|
|
•
You are not using an Ethernet switching hub.
→
If you view multiple cameras on the [Multi] page, image refresh rate may improve by connecting the cameras to an Ethernet switching hub.
|
|
|
•
The amount of bandwidth that the camera is allowed to use is set too low.
→
Adjust the [Max. Bandwidth Usage] setting (see 5.1.1 Network (IPv4) Settings or 10.3 Configuring Your Camera for IPv6 in the Operating Instructions).
|
|
|
•
The camera is in color night view mode.
→
The image refresh rate decreases when color night view mode is activated. Make the area around the camera brighter.
|
|
|
•
When viewing multiple cameras on the [Multi] page, too much data is being sent over the network.
→
If you do not have enough bandwidth, the refresh rate may decrease. Reduce the image resolution or the number of cameras being displayed. As a general guideline, about 3 to 4 Mbps of bandwidth are required to display 4 camera images on the [Multi] page.
|
|
|
•
The image has not been refreshed.
→
Click your web browser’s refresh button.
|
|
|
MPEG-4 images are not displayed and an “X” is displayed in the image area.
|
•
The viewer program (ActiveX Controls) required for displaying MPEG-4 images is not installed.
→
Select [MPEG-4] as the refresh rate on the single camera page, and install the viewer program following the on-screen instructions. If you cannot install the program, download the program from the Panasonic Network Camera website (http://panasonic.net/pcc/support/netwkcam/support/info.html).
|
|
•
Your browser’s pop-up blocker prevented the MPEG-4 viewer program (ActiveX Controls) from being installed.
→
Disable your browser’s pop-up blocker and try to view MPEG-4 images again (see 1.2 Viewing Live Camera Images in the Operating Instructions).
|
|
|
MPEG-4 images are not displayed.
|
•
The streaming method is set to [Unicast].
→
Unicast streaming is not possible when viewing camera images over the Internet, and may not be possible when viewing camera images on certain local networks. Set the streaming method to [HTTP].
|
|
•
The streaming method is set to [Multicast].
→
Multicast streaming is not possible when viewing camera images over the Internet, and may not be possible when viewing camera images on certain local networks. Select [Auto], [Unicast] or [HTTP] as the streaming method.
→
Consult your Internet Service Provider (ISP) or network administrator regarding multicasting.
|
|
|
•
Your web browser is accessing a proxy server.
→
Certain proxy servers do not allow MPEG-4 streaming. Set the refresh rate to [MJPEG].
|
|
|
MPEG-4 images break up or are not displayed properly.
|
•
The maximum setting for [MPEG-4 Bit Rate] exceeds the bandwidth of the network connection.
→
Reduce the maximum setting for [MPEG-4 Bit Rate] (see 5.7 Changing Video Streaming Settings in the Operating Instructions) and try again.
|
|
•
The streaming method is set to [Unicast].
→
Data packets are being lost. Select [HTTP] as the streaming method.
|
|
|
•
The PC’s specifications do not meet the requirements, or the PC’s video card is weak.
→
Refer to the Important Information and use a PC that meets the specifications noted.
→
User a higher-performance video card.
|
|
|
MPEG-4 videos appear choppy.
|
•
The maximum setting for [MPEG-4 Bit Rate] is too high.
→
Reduce the maximum setting for [MPEG-4 Bit Rate] (see 5.7 Changing Video Streaming Settings in the Operating Instructions).
|
|
Image quality is poor when viewing MPEG-4 images.
|
•
The network’s bandwidth is too narrow.
→
Reduce the maximum setting for [MPEG-4 Bit Rate] (see 5.7 Changing Video Streaming Settings in the Operating Instructions) and try again.
→
Reduce the setting for [MPEG-4 Max. Frame Rate] (see 5.7 Changing Video Streaming Settings in the Operating Instructions) and try again.
→
Access the camera from a network with greater bandwidth.
|
|
Frame rate is slow or video is interrupted when viewing MPEG-4 images.
|
•
A user with a low bandwidth connection is viewing MPEG-4 images.
→
If a user with a low bandwidth connection or if many users are viewing images using unicast streaming, frame rate will decrease and image quality may be affected for all users viewing MPEG-4 images. Increase the minimum setting for [MPEG-4 Bit Rate] (see 5.7 Changing Video Streaming Settings in the Operating Instructions) and try again.
|
|
•
Many users are viewing MPEG-4 images, or users are viewing MPEG-4 images at different image resolutions.
→
If many users are viewing MPEG-4 images, or if users are viewing MPEG-4 images at different image resolutions, frame rate and image quality may decrease.
|
|
|
•
The camera is configured to buffer images in MPEG-4 format.
→
When the camera is configured to buffer images in MPEG-4 format, frame rate will decrease when viewing MPEG-4 images on the single camera and multi camera pages.
|
|
|
•
BL-C131 only: The streaming method is set to [Multicast] and the camera is in wireless mode.
→
When in wireless mode, Multicast may not work properly, depending on the router. Select [Unicast] or [HTTP] as the streaming method. You may also be able to fix this problem by changing the channel of the router.
|
|
|
The maximum frame rate displayed when viewing MPEG-4 images is low.
|
•
The PC’s specifications do not meet the requirements, or the PC’s video card is weak.
→
Refer to the Important Information and use a PC that meets the specifications noted.
→
User a higher-performance video card.
|
|
BL-C131 only: The image stops refreshing when accessing the camera in wireless mode.
|
•
Wireless communication may have been temporarily interrupted.
→
Click your web browser’s refresh button.
|