1.12 Miscellaneous Issues
Problem
Cause and Remedy
ActiveX Controls cannot be installed.
Security software installed on the PC is blocking the installation of ActiveX Controls.
Close the security software, then try again.
The camera’s firmware cannot be updated.
There was a problem while updating the firmware. (The power was turned off, there was a network failure, etc.)
Update the firmware again by following the procedure below.
1.
Turn the camera off, then turn it on again.
2.
Try to access the camera again. You may need to use the Setup Program on the included CD-ROM to find the camera in case its IP address has changed. (See Finding cameras on the LAN in the Operating Instructions.)
3.
If the top page is displayed, confirm the firmware version number on the top page. If the version number displayed is the latest version, the firmware was updated properly. If the version number displayed is not the latest version, repeat the procedure for updating the firmware. (See 8.6 Updating the Camera’s Firmware in the Operating Instructions.)
A shortcut to the camera is not displayed in the [My Network Places] folder.
The UPnP™ component of Windows® XP is not installed.
See 11.2 Creating a Shortcut to the Camera in the Operating Instructions.
Settings failed.
You took 30 minutes or longer to save your settings on a [Setup] page.
For added security, the time from opening to saving the [Setup] pages is limited to about 30 minutes. Save your settings within 30 minutes.
 
You opened other [Setup] pages several times while setting a [Setup] page.
Do not open other [Setup] pages several times while performing settings.
 
You clicked your web browser’s back button while setting a [Setup] page.
Do not use your web browser’s back button while setting a [Setup] page.
 
You double-clicked [Save] on a [Setup] page.
Do not double-click [Save] on a [Setup] page.
I have a problem not explained in this document.
Call our customer call center at 1-800-272-7033.