1.8 Image Buffer/Transfer Issues
Problem
Cause and Remedy
The camera does not transfer buffered images.
Errors have occurred on the way to the E-mail, FTP, or HTTP server.
Refer to the [Protocol] column on the [Status] page (see 9.1 Confirming Camera Status in the Operating Instructions), and check if errors are displayed.
The [Default Gateway] or DNS server address settings may be wrong.
Consult your ISP or network administrator, and assign the correct settings (see 5.1.1 Network (IPv4) Settings in the Operating Instructions).
The login ID or password entered for E-mail, FTP, or HTTP transferring is incorrect.
Confirm that the correct settings are entered.
When transferring images by HTTP, the camera does not support the response received from the HTTP server, such as “100 Continue”, “302 Moved”, etc.
Consult the HTTP server administrator. The camera supports only “2xx” responses, such as “201 Created”.
Buffered images are not received by mobile phone E-mail.
The image resolution of the transferred file is too large.
Set the resolution to 192 × 144 and the image quality to [Favor Motion]. Some mobile phones do not support 320 × 240 resolution.
Images are buffered or transferred at a slow rate. The camera transfers old images.
The camera is configured to buffer or transfer images too quickly (i.e., too many images in a short time).
When configuring the trigger, set the [Image Buffer Frequency] to buffer or transfer images at a slower rate (see 2.1 Configuring a Timer Trigger or 2.2 Configuring an Alarm or Motion Detection Trigger in the Operating Instructions).
Buffered MPEG-4 images are not displayed and an “X” is displayed.
Windows Media® Player is not installed.
Install Windows Media Player.
Windows Media Player is not properly configured.
Start Windows Media Player and configure the initial settings.
The Windows software used by Windows Media Player are out-of-date.
Use [Windows Update] to update the software.
BB-HCM581A only: The G.726 audio codec is not installed.
Click the link displayed below the MPEG-4 buffered image area (http://panasonic.net/pcc/support/netwkcam/support/info.html). Follow the on-screen instructions and install the codec.
BB-HCM581A only: The audio is interrupted.
Multiple triggers are configured to buffer MPEG-4 videos.
This is normal. If multiple triggers are configured to buffer MPEG-4 videos, audio may be interrupted as a result.