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Problem
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Cause and Remedy
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The Setup Program will not set up the camera.
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More than 20 minutes have passed since the camera was turned on.
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Turn the camera off, then turn it on again. Refer to the Setup Guide and set up the camera.
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A network error may have occurred during setup.
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Confirm that your network is working. Make sure that all the LAN cables are connected properly and that your router is turned on and functioning properly.
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IP addresses of two or more cameras are overlapping.
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If you are installing more than one camera, turn on one camera and set up that camera before turning on the next camera.
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Viewnetcam.com registration fails.
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Your PC is not connecting to the Internet through the router.
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Refer to the operating instructions included with your router and make sure the PC is connected to the router and can access the Internet. Try registering with Viewnetcam.com service again.
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If you do not receive an E-mail from the Viewnetcam.com service, the E-mail address you entered during registration may be incorrect.
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Register your correct E-mail address again at the Viewnetcam.com website at http://www.viewnetcam.com.
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The Setup Program does not list any cameras.
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Firewall or antivirus software on your PC is blocking the connection.
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To avoid any possible problems, temporarily disable any firewall or antivirus software and set up the camera again. If you cannot disable your firewall or antivirus software, search for the desired camera by entering its MAC address (see Finding cameras on the LAN in the Operating Instructions).
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The camera is connected to a different network or router than the PC.
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Set up the camera from a PC connected to the same network or router as the camera.
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UPnP™ port forwarding setup fails.
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Your router does not support UPnP™.
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Refer to the operating instructions included with your router. If your router does not support UPnP™, you cannot set up port forwarding automatically, and must set it up manually in order to access the camera from the Internet.
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Your router’s UPnP™ feature is disabled.
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Refer to the operating instructions included with your router and enable UPnP™.
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The camera was turned on before the router was turned on.
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Turn the router on first, and then turn the camera on.
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The camera’s [Default Gateway] setting is not set or is incorrect.
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Confirm the [Default Gateway] setting (see 5.1.1 Network (IPv4) Settings in the Operating Instructions).
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The camera’s IP address and port number have been forgotten.
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Use the Setup Program to display a list of all cameras and their IP addresses on the network (see Finding cameras on the LAN in the Operating Instructions).
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The administrator password has been forgotten.
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Press the FACTORY DEFAULT RESET button to reset the camera. All settings will be erased and reset to their default values. Refer to the Setup Guide and set up the camera again.
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An error is displayed in the camera status field in the Setup Program.
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There was an error.
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Turn the camera off, then turn it on again.
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