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Problem
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Cause and Remedy
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The indicator lights or flashes orange.
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The LAN cable is not connected.
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Make sure the LAN cable is connected properly.
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Your hub or router is not working.
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Confirm that the hub and router are turned on and working properly.
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The indicator continues flashing orange.
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The camera’s firmware is being updated.
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If you access the camera from a web browser, the [Update Firmware] page will be displayed. Update the firmware (see 9.5 Updating the Camera’s Firmware in the Operating Instructions). If you fail to update the firmware, see 1.10 Miscellaneous Issues.
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The indicator continues flashing orange (2-second interval).
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The router on your network is turned off.
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Turn the router on, and wait for the indicator to turn green.
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An error occurred while setting up port forwarding by UPnP™.
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Refer to the Setup Guide and set up the camera again by selecting [Automatic Setup] in the Setup Program.
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The indicator continues flashing green.
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The camera did not receive an IP address from the DHCP server or from the router’s DHCP feature.
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When setting [Automatic Setup] or [DHCP], the camera may not receive an IP address due to network failures. For more information, consult your ISP or network administrator.
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The indicator does not light.
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The indicator is disabled.
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Confirm the [Indicator Control] setting (see 7.6 Changing the Indicator Display in the Operating Instructions).
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The camera may be malfunctioning.
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If you cannot access the camera, call our customer call center at 1-800-272-7033.
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When using an AC adaptor
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The camera may not be receiving power.
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Confirm that the AC adaptor is connected to the power outlet and that the correct AC adaptor is being used (Model No.: BB-HCA3A).
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When using PoE
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The camera may not be receiving power.
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Confirm that the camera is connected to the PoE hub and that the PoE hub is turned on.
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Confirm that the camera is connected to the PoE hub using a cat-5 straight cable. Some hubs and routers do not support cross cables.
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Refer to the operating instructions included with the PoE hub if the trouble persists.
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Too many clients are connected to the PoE hub.
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Some PoE hubs have a wattage limit. Refer to the operating instructions included with the PoE hub and confirm that the hub’s wattage limit is not being exceeded.
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The PoE hub may be malfunctioning.
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Confirm that other PoE devices can receive power from the PoE hub.
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There is another device connected between the camera and PoE hub.
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Connect the camera directly to the PoE hub.
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The LAN cable connecting the camera and the PoE hub is not a standard PoE cable.
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Use a 4-pair UTP/STP cat-5 cable.
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The indicator continues flashing red.
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The camera may be malfunctioning.
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If you cannot access the camera, the camera may be malfunctioning. Contact an authorized service center.
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The indicator lights red.
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The SD memory card is write-protected.
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Slide the switch on the SD memory card to the correct position.
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The SD memory card is not formatted properly.
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Format the SD memory card. You can format the card using the camera (see 8.2 Formatting an SD Memory Card in the Operating Instructions), or by using the SD Memory Card Formatting Software. See the Panasonic Network Camera support site (http://panasonic.net/pcc/support/netwkcam/support/info.html) for more information.
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The SD memory card is damaged.
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Replace the SD memory card.
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