1.7 Audio Issues (BB-HCM581 Only)
Problem
Cause and Remedy
The talk button is gray or is not displayed.
The [Output] setting is set to [Disable] on the [Audio] page.
Set it to [Enable] (see 5.5 Changing Audio Settings (BB-HCM581 Only) in the Operating Instructions).
The talk feature is disabled for the general user’s account or for guest users.
Refer to the Operating Instructions and change the feature access level for the general user (see Creating or modifying a general user account) or for guest users (see Changing the features available to guest users) to allow access to the desired feature.
Your web browser is accessing a proxy server.
Set your web browser to bypass the proxy server when accessing the camera from a PC on the same LAN (see 12.1 Proxy Server Settings in the Operating Instructions).
Many users are accessing the camera.
If many users are accessing the camera simultaneously, the audio buttons may not be available. Wait for a while and try again.
The listen button is gray or is not displayed.
The [Input] setting is set to [Disable] on the [Audio] page.
Set it to [Enable] (see 5.5 Changing Audio Settings (BB-HCM581 Only) in the Operating Instructions).
The listen feature is disabled for the general user’s account or for guest users.
Refer to the Operating Instructions and change the feature access level for the general user (see Creating or modifying a general user account) or for guest users (see Changing the features available to guest users) to allow access to the desired feature.
Many users are accessing the camera.
If many users are accessing the camera simultaneously, the audio buttons may not be available. Wait for a while and try again.
Audio cannot be heard through the speaker connected to the camera.
The talk button is turned off ().
Click the talk button again to turn on to talk ().
The PC’s microphone is not selected as the audio input device.
Open the PC’s control panel and select the microphone as the audio input device.
The PC’s microphone is muted.
Open the PC’s control panel and unmute the microphone.
The speaker is not connected to the camera properly.
Refer to the Installation Guide and confirm that the speaker is connected properly.
The speaker is not a powered speaker.
The camera’s audio output is line level, therefore the audio output must be amplified. Use a powered speaker or connect an amplifier to the speaker.
The talk button has changed from to .
The [PC Audio Input Timeout] setting on the [Audio] page is automatically turning the talk feature off. Change the setting if necessary (see 5.5 Changing Audio Settings (BB-HCM581 Only) in the Operating Instructions).
The speaker is turned off or its volume is set too low.
Confirm that the speaker is turned on and that its volume is turned up.
Audio output is disabled.
Confirm that the [Output] setting is set to [Enable] on the [Audio] page.
Audio cannot be heard on the computer.
The camera’s listen button is muted ().
Click the listen button again to turn off the mute ().
The camera’s volume is turned down.
Adjust the camera’s volume slider.
The PC’s volume is turned down or muted.
Adjust the PC’s volume.
The external microphone is not connected to the camera properly.
Refer to the Installation Guide and confirm that the external microphone is connected properly.
Noise or feedback is heard.
The audio heard from your PC is being picked up by the camera’s microphone and is causing feedback.
Mute the audio for a moment, turn the volume down, then unmute the audio.
The audio plugs of the audio device (microphone, speaker, etc.) are dirty or are not connected firmly.
Make sure the audio plugs are clean and connected firmly.
The audio is interrupted.
Too many applications are being run on the PC.
Close any unnecessary applications on your PC.
The amount of bandwidth that the camera is allowed to use is set too high.
Adjust the [Max. Bandwidth Usage] setting (see 5.1.1 Network (IPv4) Settings or 11.3 Configuring Your Camera for IPv6 in the Operating Instructions).
The [Mute during Pan/Tilt] setting is set to [Enable] on the [Audio] page.
If set to [Enable], the camera audio is automatically muted whenever the camera is panning or tilting. As a result, the audio may sound interrupted.
The sound being picked up by the microphone is too quiet.
Set the microphone sensitivity to [Maximum] (see 5.5 Changing Audio Settings (BB-HCM581 Only) in the Operating Instructions).